At Cult Curio we assure you returns will be no hassle. We offer friendly return policy for a supreme customer experience. All you need to do is raise a return request, within a period of “15 days(48 hours for damaged & defective products)”, from the date of delivery following the below steps:
1. You can raise a replacement request by simply calling or customer care number at =91-9999052645
2. You can also raise a replacement by mailing us on our support email id “support@cultcurio.com”.
While you choose any of the above options, we will ensure that you get a resolution at the earliest.
How do I return the product purchase at Cult Curio?
When are the returns not possible?
Although we will try our level best to assure you a hassle free return, there are certain exceptions where it will be difficult to support returns as mentioned below:
• If the return request is made after the specified time frame (48 hours for damaged & defective products) from the date of delivery.
• Anything missing from the package like the price tag, accessories, labels, original packing, etc.
• Product is damaged due to misuse, physical damage or any other damage done by human error, etc.
• Any customer had requested and placed an order for Customized product, then replacement will not be done unless the product is received in a Damaged or Defective condition.
• Products like Wall Arts and Wallpapers will not be covered under returns as these are customized products.
How will i receive my refund for the returned product?
We provide a refund to the customer if we are not able to provide a replacement/exchange of the product in case the product delivered is “Damaged, Defective, or Not as described (Customer not liking)”.
Once we get a refund request from your end, we process your refund as per the mode of payment you selected while placing your order which is described below:
Prepaid Order (Credit Card/Debit Card/Net Banking)– In this, you will either get the “Cult Curio Credit Voucher” or the order amount will be remitted back to your card or net-banking account. The process for initiating this takes 1-2 business days however it may take approximately 5-7 business days to get the amount actually reflect in your card / net-banking account.
Cash On Delivery Order– if you have placed an order using cash on delivery mode and had requested a refund, we have following options available:
• We provide you “Cult Curio Credit Voucher” which you can use to purchase any product from Cult Curio web site.
• We take your bank account details and we do a bank transfer. In this the money will get credited in your account within 5-7 working days.
